Privacy Policy
Effective Date: 11/25/2024
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Healing The Brokenhearted Christian Counseling Ministry ("we," "our," or "us") values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, book a session, or use our services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, and payment details when you book a session or contact us through our website.
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Health Information: If you voluntarily share details about your spiritual, emotional, or physical health during consultations or booking inquiries.
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Technical Data: IP address, browser type, and device information for analytics and site functionality.
2. How We Use Your Information
We use your information to:
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Provide personalized Christian counseling and spiritual support services.
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Facilitate session bookings, process payments, and manage your account.
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Communicate with you regarding sessions, resources, and ministry updates.
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Improve our website and services to better serve your needs.
We view the information you share with us as sacred and treat it with prayerful respect, integrity, and utmost care, as part of our calling to serve you in Christ.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Confidentiality in Counseling
Your spiritual, emotional, and personal information is treated with the utmost confidentiality. However, there are exceptions to confidentiality in the following situations:
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When required by law (e.g., reporting abuse or threats of harm to self or others).
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If you provide written consent for us to share information.
We are guided by Proverbs 11:13: "A trustworthy person keeps a secret, but a gossip goes around telling everything." Our commitment is to uphold trust and integrity in every interaction.
4. Payment Security
We use trusted third-party payment processors to ensure your financial information is secure. Your payment details are encrypted and processed in compliance with industry standards. Our ministry does not store credit card information on our servers.
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5. No Show and Refund Policies
No-Show Policy:
We do not reschedule an appointment for a No-Show client for any reason. You are booking a professional Pastoral Service with us, and we ask that you honor that alignment.
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Refund Policy:
All services rendered by Timothy Tomlinson Ministries are provided on a non-refundable basis. This includes, but is not limited to, one-on-one sessions for inner healing and deliverance. By booking a session, you agree not to initiate a chargeback on any credit card payments for services rendered. If a chargeback or payment dispute is filed, the customer will be considered in violation of this agreement and may be subject to collection action.
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Disclaimer:
We do not guarantee deliverance or healing during your session. These outcomes are dependent on faith in Christ. We walk alongside you in this process, but the results belong to God.
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Service Cancellation:
Requests for service cancellation must be made a minimum of 24 hours in advance (Monday through Friday) before the scheduled service date. As all services are prepaid, no prorated or partial refunds will be made.
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6. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how visitors interact with our website and allow us to improve your experience.
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Analytics Tools: We use tools such as Google Analytics to understand website usage and ensure functionality.
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Cookie Management: You can manage your cookie preferences through your browser settings.
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7. Free Services and Resources
We understand that not all clients are able to afford paid sessions. To serve as many individuals as possible, we encourage you to explore our free resources, such as:
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Online Spiritual Warfare Training: Accessible at https://www.timothytomlinson.org/spiritual-warfare-training.
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Biweekly Monday Night Services: A communal event at 4 PM PDT focused on healing, support, and teaching.
These free offerings allow you to begin your journey toward healing and spiritual growth, even if financial constraints prevent you from booking a session.
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8. Data Security
We implement strict security measures to protect your information, including encryption of sensitive data and secure storage practices. While we strive to safeguard your data, no system is entirely immune to cyber threats.
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9. Legal Compliance
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for clients in the European Union and the California Consumer Privacy Act (CCPA) for California residents.
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You have the right to access, correct, or delete your personal data.
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To exercise these rights, please contact us using the information below.
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10. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request corrections to your data if it’s inaccurate or incomplete.
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Request the deletion of your personal data (subject to legal and contractual obligations).
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Opt out of email communications at any time by clicking “unsubscribe” in our emails.
To exercise your rights, please email us at sales@timothytomlinson.org, and we will respond within 30 days.
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11. Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will promptly delete it.
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12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.